![]() ![]() ![]() However, simply buying something online was still an unfamiliar process - never mind trying to return the product if it didn’t meet a shopper’s needs or expectations. Newgistics SmartLabel® is an industry leading postal based return solutionĪs Internet access began to increase in the United States for both home and business use, curiosity in buying and selling goods online began to grow as well. And while many consumers did take advantage of the convenience offered by ordering from a catalog over the phone or by mail, returns always managed to be a hassle since a consumer’s only option was to stand in line at the Post Office in order to send a package back. Returning an item to a store was a straightforward process: Bring the item and the receipt to your closest store location and get a refund or exchange. At the time, online shopping was still in its infancy and was foreign to most consumers, who only knew the familiarity and ease of in-store purchasing and returns. Does the tracking number show where your phone is? If you just sent it to AT&T for no reason, they probably don't know how to track it.It was the dawn of the e-commerce age when Newgistics was founded in 1999 in Austin, Texas with a simple goal: to develop a better process for shoppers to return products they purchased online. Even when they were, it was always the customer's responsibility to pay off the other provider. The switcher promo ended in March, so AT&T wasn't "buying out" commitments to other carriers in June. Not to worry SPRINT, I'll be back, give me a few months to recover from this blow and it's over for me and AT&T. So my first month with AT&T will cost me a grand total of 1,481 dollars. This is terrible business, I'm so disappointed in AT&T. WHAT? does any of this make sense when i have a recipet showing I sent AT&T the SPRINT phone. AT&T has no idea why they'd ask me for the phone, they have no proof they sent me a return kit, in fact, they have no answers for me at all except that I have to pay for the SPRINT phoneĪT&T has. Guess what? I just received an email from SPRINT threatening to send to collections for the device AT&T had me return to AT&T. I have a reciept dated Jfrom USPS showing I returned my SPRINT iphone to AT&T with the promise I'd be bought out of my SPRINT contract. I also added two new lines on my account for family members. Not to worry SPRINT, I'll be back, give me a few months to recover from this blow and it's over for me and a new AT&T costumer, inlcluding U-Verse, internet and wireless services. I'm a new AT&T costumer, inlcluding U-Verse, internet and wireless services. I need to get more information from AT&T on the status of this return. ![]() I'm shocked that AT&T continues to partner with them given the number of customer complaints out there. This is worrying because of the "horror" stories I've been reading about other customer's similar return issues with Newgistics. I contacted the Post Office per AT&T and they tell me that these Smartlabel Returns go through another carrier (Newgistics) and we'd need to contact them. I live in Austin and the phone turns out is going to Ft Worth- not sure why it's been nearly a week and I've not received any type of update or confirmation. Today is 10/1 and Newgistics has no additional tracking information regarding this return. I dropped the phone off at my local USPS Post Office with the Parcel Select Return Service label provided to me by AT&T on 9/25. ![]()
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